Privacy Policy

Lucas Lia offers premium quality lifestyle essentials to its customers without compromising standard business guidelines, business ethics and values at any level. We believe our customers are the foundation of our brand, so we have designed a strict privacy policy to value the trust of our customers.

We follow standard approved ways to collect, use and protect your personal information while you visit our website, purchase our products or interact with our representatives. By visiting or using our website, you consent to your information and data being stored and used in the manner laid out in this privacy policy.

Information We Collect at Different Levels

Personal Information

• Name
• Email address
• Phone number
• Billing/shipping address
• Payment details

Non-personal Information

• Browser type
• Device information
• IP address
• Cookies
• Usage Data
• Website interaction data

Payment Information

We do not store payment details like credit or debit card details. All payments are processed through reliable and secure third-party providers that comply with PCI-DSS standards.

How We Use Your Information

The company can use your information for the following purposes:

• Processing your orders/purchases of products and their delivery to you
• Providing useful products and services to you that may be relevant to you
• Monitoring, troubleshooting, and improving the products and services offered to you
• Resolving user complaints like payment issues, product return, exchange, and more
• Developing and offering new technologies and services for an easy and secure shopping experience
• Studying and researching users’ demographics, interests and behavior to better understand and serve users

The company does not retain customers’ information for longer than is necessary for the purposes discussed above. The company can also use cookies to collect and use your information if required in some cases.

Cookie Policy

The company uses cookies to collect information while you visit or browse the website. These cookies are from third-party partners such as Google Analytics and Facebook Pixel for marketing and analytics research.

We use cookies for the following purposes:

• Authentication
• Security
• Insights Measurement
• Improving website features and services
• Evaluating and improving website performance
• Analytics and Research
• Advertising

Cookies Help Us To

• Remember your preferences
• Provide personalized product recommendations
• Analyze traffic and improve website performance

You can control how cookies are stored on your computer by selecting “Enable/Disable Cookies” or similar settings on your web browser. However, disabling some cookies may prevent certain website features from working properly.

Please note that the company does not have any control over third-party cookies. To know more, please refer to the privacy policies of the respective third-party service providers.

Sharing of Information

We may share some information with the following:

• Trusted Service Providers: IT team, payment processors, and shipping partners
• Legal Authorities: When required by law or while protecting our rights

Data Security

The company uses the latest industry-standard security measures to protect and maintain your data.

• SSL encryption for online payments
• Secure servers and restricted access
• Regular monitoring and testing for threats and vulnerabilities

Customer Rights

You have the following rights, based on your geographical location:

• You can access, update or delete your personal information
• You can opt out of marketing communications
• You can request a copy of your data

Changes to Privacy Policy

Anytime the company changes or updates the Privacy Policy, the changes will be posted here with a revised date.

Contact Us

If you have any queries related to our Privacy Policy, please contact us:

Phone: +91 8448085413
Email: support@lucaslia.com