Terms & Condition

Terms and Conditions

Welcome to Lucas Lia, the following terms and conditions are designed to govern your access to and use of our e-commerce platform and buying products offered by us. By using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services or purchasing our products.

Acceptance of Terms

By using, accessing or purchasing products from our website, you confirm that you have read, understood and agree to our terms and conditions. If you do not agree with any part of these terms, you should not use our website or purchase products from it.

Eligibility

You must be at least 18 years old to use our services or purchase our products, or you may do so under the supervision of a parent or guardian. By placing an order, you confirm that the information provided by you is accurate and relevant.

Use of Website

If you access or use our website, you agree to use it only for lawful purposes. You must:

Not use our website in any way that may cause damage or affect its functionality.
Not try to gain unauthorized access to our website, servers, or databases.
Not use our website for illegal purposes or fraudulent activities.

Product Information

We provide accurate and updated information about products, pricing, and specifications. However:

Minor variations may occur in color, design, and dimensions due to photography or display settings.
Listings, descriptions, images, and prices may be corrected or changed if errors occur.
The company reserves the right to discontinue or modify any product without prior notice.

Orders and Payments

You agree that the information provided while placing the order is accurate and complete.
Orders are subject to acceptance and product availability.
Prices are listed in Indian Rupees and may include or exclude applicable taxes.
Prices may be updated without prior notice.
Payments are accepted via secure gateways such as credit/debit cards, net banking, and UPI.
Orders are processed only after successful payment confirmation.
We reserve the right to cancel or refuse any order in cases of pricing errors or suspected fraud.

Order Processing and Shipping

Orders are processed in 2-3 business days.
Estimated delivery time is 3-6 days depending on your location.
Shipping charges may vary based on your location or region.
Tracking details are shared via SMS or email after shipping.

Cancellation Policy

The order can be cancelled before it is shipped.
Once dispatched, cancellation is not allowed.
Refunds for cancelled orders are processed within 3-5 business days.

We reserve the right to cancel any order under the following circumstances:

Product is unavailable
Invalid, incorrect, or incomplete delivery address
Payment issues
Suspected fraudulent activity

User Conduct / Responsibilities

Users must not misuse the website or perform fraudulent activities.
Users must not disturb website functionality in any manner.
Users must not upload harmful content or violate any laws.
Users must maintain the confidentiality of account credentials.

Intellectual Property Rights

All content displayed on our website including images, designs, text, and logos is the exclusive property of the company. Unauthorized copying, reproduction, or distribution is strictly prohibited.

Limitation of Liability

The company is not liable for indirect, incidental, or consequential damages.
The company is not responsible for losses caused by delays, failed transactions, or technical issues.
Liability is limited to the amount paid for the product.
Users agree to use the website at their own risk.

Third-Party Links

Our website may contain links to third-party platforms. The company is not responsible for their content, policies, or practices.

Governing Laws

These terms and conditions are governed by the laws of the Government of India. Any dispute will be handled under the jurisdiction of the concerned city/state courts.

Credit Card Details

Users agree to provide correct credit card details and confirm lawful ownership of the card. Credit card details do not reach the company directly. The company only receives payment status messages from the payment gateway. The company will not be liable for any credit card fraud.

Electronic Communications

By visiting our website or sending emails, you agree to receive communications electronically. Notices, disclosures, and agreements sent electronically are considered legally valid.

Customer Support Chat

We may suspend live support chat without notice. Chat conversations may be stored for reference. Users must not use abusive, illegal, threatening, or obscene language in chat.

Force Majeure

The company is not liable for failure to fulfill commitments due to force majeure events such as war, strike, lockdown, fire, flood, or transport disruptions.

Objectionable Materials

Users may encounter content that may be considered offensive or objectionable. By using the website, users agree to do so at their own risk.

Indemnity

You agree to defend, indemnify and hold harmless the company and its directors, employees, and successors in cases where shipping partners are responsible for damaged, misplaced, or exchanged orders.

Changes to Terms and Conditions

We reserve the right to change, modify or update these terms at any time without prior notice. Changes will become effective immediately after being published on this page.